Frequently Asked Questions

Creating a Citta Games account is simple and takes only a few minutes. Click the "Register" button in the navigation menu, which will redirect you to our registration page at diuwin.ooo/register. You'll need to provide basic information including your email address, create a secure password, and verify your account through the confirmation email we send you.

During Citta Games registration, you'll need to provide: your full name, email address, date of birth (must be 18+), phone number, and create a secure password. We may also require additional verification documents depending on your location and the verification level required.

After completing the Citta Games registration form, you'll receive a verification email. Click the verification link in the email to activate your account. If you don't receive the email, check your spam folder or contact our support team for assistance.

No, Citta Games allows only one account per person. Multiple accounts are strictly prohibited and may result in account suspension or closure. This policy helps maintain fair play and prevents abuse of our platform.

Citta Games offers a comprehensive collection of online gaming games including: slot games (classic, video, and progressive jackpots), table games (blackjack, roulette, baccarat, poker), live dealer games, gaming games (craps, sic bo, keno), lottery games, and puzzle games. We regularly add new games to keep our collection fresh and exciting.

Yes, all Citta Games are tested and certified for fairness by independent testing laboratories. Our games use Random Number Generators (RNGs) that ensure completely random and unbiased outcomes. We maintain strict compliance with industry standards for game fairness and transparency.

Absolutely! Citta Games is fully optimized for mobile devices. All our games work seamlessly on smartphones and tablets, providing the same high-quality gaming experience as desktop computers. No downloads are required - simply access our website through your mobile browser.

No, Citta Games operates on an instant-play platform. All games load directly in your web browser without requiring any software downloads or installations. This ensures quick access to your favorite games and eliminates compatibility issues.

Citta Games accepts various payment methods including credit and debit cards, bank transfers, e-wallets, and cryptocurrency options. Available payment methods may vary depending on your location. All transactions are processed through secure, encrypted channels to protect your financial information.

Deposits to your Citta Games account are typically processed instantly. Withdrawal processing times vary by payment method: e-wallets (1-24 hours), credit/debit cards (3-5 business days), and bank transfers (3-7 business days). We process all withdrawal requests as quickly as possible.

Citta Games does not charge fees for deposits or withdrawals. However, some payment providers may charge their own transaction fees. We recommend checking with your payment provider for any applicable fees before making transactions.

Transaction limits at Citta Games vary by payment method and your account verification level. Generally, minimum deposits start at $10, while maximum limits can range from $5,000 to $50,000 per transaction. Contact our support team for specific limits applicable to your account.

Citta Games supports all major web browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best gaming experience. Our platform is also compatible with mobile browsers on iOS and Android devices.

If you experience issues with Citta Games loading, try refreshing the page, clearing your browser cache and cookies, or switching to a different browser. If problems persist, check your internet connection or contact our technical support team for assistance.

No, Citta Games requires an active internet connection to function. Our games are streamed in real-time and require constant communication with our servers to ensure fair play and maintain game state. Offline play is not available.

Citta Games employs industry-standard security measures including SSL encryption, secure servers, and strict data protection protocols. We never share your personal information with third parties without your consent, and all data is stored securely in compliance with international privacy regulations.

Yes, Citta Games uses bank-level security to protect your financial information. All transactions are processed through secure payment gateways with additional encryption layers. We never store your complete payment details on our servers, ensuring maximum security for your financial data.

If you suspect unauthorized access to your Citta Games account, immediately change your password and contact our security team. We can help secure your account, investigate any suspicious activity, and restore access if needed. We recommend enabling two-factor authentication for additional security.

Citta Games provides comprehensive responsible gaming tools including: deposit limits, session time limits, self-exclusion options, reality checks, gaming history reports, and account closure options. These tools help you maintain control over your gaming activities and promote healthy gaming habits.

You can set various limits on your Citta Games account through your account settings. Navigate to the responsible gaming section where you can set daily, weekly, or monthly deposit limits, session time limits, and loss limits. These limits cannot be increased until the cooling-off period expires.

If you're concerned about your gaming behavior, Citta Games encourages you to use our responsible gaming tools, contact our support team for guidance, or seek professional help. We can assist with setting limits, self-exclusion, or connecting you with gambling addiction resources.

Yes, Citta Games offers self-exclusion options for players who need a break from gaming. You can choose temporary exclusion (with cooling-off periods) or permanent account closure. Self-exclusion is a serious commitment and cannot be reversed until the exclusion period expires.