Terms & Conditions

1. Acceptance of Terms

By accessing and using the Citta Games platform, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.

1.1 Modifications

Citta Games reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the platform constitutes acceptance of the modified terms.

1.2 Applicable Law

These terms are governed by and construed in accordance with the laws of the jurisdiction in which Citta Games operates. Any disputes will be resolved in the appropriate courts of that jurisdiction.

2. Eligibility and Registration

To use Citta Games services, you must meet certain eligibility requirements:

2.1 Age Requirement

• You must be at least 18 years old to register and use Citta Games
• You must be of legal age in your jurisdiction to participate in online gambling
• Citta Games reserves the right to verify your age and identity

2.2 Account Creation

• You must provide accurate and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You may only create one account per person
• Sharing account access with others is strictly prohibited

2.3 Verification Requirements

• Citta Games may require identity verification documents
• Failure to provide requested verification may result in account suspension
• All information provided must be current and accurate

3. Acceptable Use Policy

When using Citta Games, you agree to comply with the following acceptable use guidelines:

3.1 Prohibited Activities

You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use automated systems, bots, or scripts to access the platform
• Engage in any form of cheating, fraud, or collusion
• Harass, abuse, or harm other users or Citta Games staff
• Violate any applicable laws or regulations

3.2 Fair Play

Citta Games is committed to fair play and will not tolerate:

• Multiple account creation or account sharing
• Use of VPNs or proxies to circumvent geographical restrictions
• Exploitation of software bugs or platform vulnerabilities
• Any form of collusion or team play in individual games

4. Financial Terms and Transactions

Understanding the financial aspects of using Citta Games is crucial:

4.1 Deposits and Withdrawals

• All deposits must be made using approved payment methods
• Withdrawals are subject to verification and processing times
• Minimum and maximum transaction limits apply
• Transaction fees may apply as outlined in our fee schedule

4.2 Currency and Exchange

• All transactions are processed in the currency specified by Citta Games
• Exchange rates are determined by current market rates
• Currency conversion fees may apply to international transactions

4.3 Responsible Gaming

• Set deposit limits and stick to your budget
• Never gamble with money you cannot afford to lose
• Take regular breaks and avoid chasing losses
• Use our responsible gaming tools and self-exclusion options

5. Games and Software

Citta Games provides access to various gaming games and software:

5.1 Game Availability

• Game availability may vary by jurisdiction and time
• Citta Games reserves the right to add, remove, or modify games
• Games are provided "as is" without warranties
• Game rules and payouts are subject to change

5.2 Software Requirements

• Compatible devices and browsers are required
• JavaScript and cookies must be enabled
• Minimum internet connection speed may be required
• Mobile apps may have additional requirements

5.3 Intellectual Property

• All games and software are protected by copyright and intellectual property laws
• You may not copy, modify, or distribute game software
• Citta Games trademarks and branding are protected

6. Privacy and Data Protection

Your privacy is important to Citta Games:

6.1 Data Collection

Citta Games collects and processes personal data as outlined in our Privacy Policy. By using our services, you consent to such collection and processing.

6.2 Data Security

We implement appropriate security measures to protect your personal information, but no system is completely secure. You acknowledge this inherent risk.

6.3 Third-Party Services

Our platform may integrate with third-party services. These services have their own privacy policies and terms of service.

7. Customer Support and Communication

Citta Games provides various support channels:

7.1 Support Channels

• 24/7 live chat support
• Email support with response within 24 hours
• Comprehensive FAQ section
• Phone support during business hours

7.2 Communication Preferences

• You may opt out of promotional communications
• Important account notifications cannot be disabled
• Communication preferences can be managed in your account settings

8. Dispute Resolution

Citta Games aims to resolve all disputes fairly and efficiently:

8.1 Internal Resolution

Most disputes can be resolved through our customer support team. We encourage you to contact us first before pursuing other options.

8.2 Escalation Process

• Contact customer support for initial resolution
• Request escalation to a supervisor if needed
• Submit formal complaint through our complaints procedure
• Seek external mediation if internal resolution fails

8.3 Legal Action

If all other resolution methods fail, legal action may be pursued in the appropriate jurisdiction as specified in these terms.

9. Limitation of Liability

Citta Games' liability is limited as follows:

9.1 General Limitations

• Citta Games is not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you have paid us in the 12 months preceding the claim
• We are not responsible for third-party actions or content

9.2 Force Majeure

Citta Games is not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

9.3 Indemnification

You agree to indemnify and hold harmless Citta Games from any claims arising from your use of our services or violation of these terms.

10. Termination and Suspension

Citta Games may terminate or suspend accounts under certain circumstances:

10.1 Account Suspension

We may suspend accounts for:

• Violation of these terms or applicable laws
• Suspicious or fraudulent activity
• Failure to provide requested verification
• Abusive behavior towards staff or other users

10.2 Account Termination

Accounts may be terminated for:

• Repeated violations of terms
• Serious fraud or illegal activity
• Request by the account holder
• Regulatory requirements

10.3 Effects of Termination

• Access to the platform is immediately revoked
• Pending transactions are processed according to our policies
• Account data is retained as required by law
• Outstanding balances are settled according to our procedures

11. Governing Law and Jurisdiction

These terms are governed by the laws of the jurisdiction in which Citta Games operates. Any legal proceedings must be brought in the appropriate courts of that jurisdiction.

11.1 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions remain in full force and effect.

11.2 Entire Agreement

These terms constitute the entire agreement between you and Citta Games regarding the use of our services.

12. Contact Information

For questions about these Terms & Conditions, contact Citta Games: