Our Commitment to Responsible Gaming

Citta Games is dedicated to creating a safe and responsible gaming environment. We understand that while gaming can be a fun and exciting pastime, it's important to maintain healthy boundaries and ensure that gaming remains a positive experience in your life.

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Player Protection

We implement advanced security measures and responsible gaming tools to protect our players.

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Education & Awareness

We provide educational resources to help players understand responsible gaming practices.

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Control Tools

We offer various tools and features to help players manage their gaming behavior.

Responsible Gaming Tools

Citta Games provides several tools to help you maintain control over your gaming experience:

Session Time Limits

Set maximum session durations to help you manage your gaming time effectively. Receive notifications when you approach your time limit.

Customizable time limits Session reminders Automatic session end
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Deposit Limits

Set daily, weekly, or monthly deposit limits to control your spending. These limits cannot be increased until the cooling-off period expires.

Daily limits Weekly limits Monthly limits
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Self-Exclusion

Temporarily or permanently exclude yourself from accessing your Citta Games account if you need a break from gaming.

Temporary exclusion Permanent exclusion Cooling-off periods
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Gaming History

Access detailed reports of your gaming activity, including time spent, deposits made, and games played.

Activity tracking Financial reports Time analysis
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Reality Checks

Receive regular reminders about how long you've been playing and how much you've spent during your current session.

Time reminders Spending alerts Customizable intervals

Account Closure

Permanently close your Citta Games account if you decide that gaming is no longer right for you.

Permanent closure Fund withdrawal Data deletion

Responsible Gaming Principles

Follow these principles to ensure a healthy and enjoyable gaming experience:

1

Set Time Limits

Decide in advance how long you want to play and stick to that limit. Use our session time tools to help you stay on track.

2

Set Spending Limits

Only gamble with money you can afford to lose. Set deposit limits and never chase losses by increasing your bets.

3

Take Regular Breaks

Step away from gaming regularly to maintain perspective and prevent it from becoming the center of your life.

4

Balance Gaming with Other Activities

Ensure that gaming doesn't interfere with work, relationships, or other important aspects of your life.

5

Recognize Warning Signs

Be aware of signs that gaming might be becoming a problem, such as neglecting responsibilities or feeling anxious when not gaming.

6

Seek Help When Needed

If you're concerned about your gaming behavior, don't hesitate to seek professional help or contact our support team.

Warning Signs of Problem Gaming

It's important to recognize when gaming might be becoming a problem. Here are some warning signs to watch for:

Behavioral Signs

  • Spending more time gaming than intended
  • Neglecting work, school, or family responsibilities
  • Lying about time spent gaming
  • Using gaming to escape from problems or negative feelings
  • Becoming irritable or restless when not gaming

Financial Signs

  • Spending more money on gaming than you can afford
  • Borrowing money to fund gaming activities
  • Selling possessions to get money for gaming
  • Neglecting bills or other financial obligations
  • Chasing losses by increasing bets

Social Signs

  • Withdrawing from family and friends
  • Losing interest in activities you once enjoyed
  • Experiencing relationship problems due to gaming
  • Isolating yourself to play games
  • Becoming defensive about gaming habits

Getting Help

If you or someone you know is experiencing problems with gaming, help is available. Here are some resources and steps you can take:

Immediate Actions

  • Use our responsible gaming tools - Set limits, take breaks, or self-exclude if needed
  • Contact our support team - We're here to help and can guide you through available options
  • Talk to someone you trust - Share your concerns with family, friends, or a counselor

Professional Help

  • Gambling addiction counselors - Specialized professionals who understand gaming addiction
  • Mental health professionals - Therapists and psychologists who can help with underlying issues
  • Support groups - Connect with others who are facing similar challenges

Online Resources

  • Gamblers Anonymous - 12-step program for gambling addiction recovery
  • National Problem Gambling Helpline - Confidential support and referrals
  • Online forums and communities - Connect with others in recovery

Parental Controls and Underage Gaming

Citta Games is committed to preventing underage gaming and protecting young people from the potential risks of gambling:

Age Verification

We require all players to be at least 18 years old (or the legal gambling age in their jurisdiction). We implement strict age verification processes to ensure compliance.

Parental Guidance

Parents and guardians should:

  • Keep gaming devices and accounts secure
  • Monitor children's online activities
  • Educate children about responsible gaming
  • Set time limits for gaming activities
  • Use parental control software when available

Educational Resources

We provide educational materials about responsible gaming and the risks of underage gambling to help parents and educators.

Our Responsible Gaming Policy

Citta Games maintains a comprehensive responsible gaming policy that includes:

Staff Training

All Citta Games staff members receive training on responsible gaming practices and how to identify and assist players who may be experiencing problems.

Regular Audits

We conduct regular audits of our responsible gaming tools and policies to ensure they remain effective and up-to-date.

Industry Collaboration

We work with industry organizations and regulators to promote responsible gaming standards and best practices.

Continuous Improvement

We regularly review and update our responsible gaming initiatives based on player feedback and industry developments.

Additional Resources

Expand your knowledge about responsible gaming with these helpful resources:

Educational Materials

Download our responsible gaming guides, brochures, and educational materials to learn more about safe gaming practices.

Request Materials

Support Contacts

Get in touch with our responsible gaming team for personalized assistance and guidance.

Contact Support

Community Forums

Connect with other players who are committed to responsible gaming and share experiences and tips.

Join Community

Take Control of Your Gaming Experience

Remember, responsible gaming is about making informed choices and maintaining control. Use the tools and resources available to ensure that gaming remains a positive and enjoyable part of your life.