Privacy Policy

1. Information We Collect

Citta Games collects various types of information to provide and improve our services:

1.1 Personal Information

When you register with Citta Games, we may collect:

• Full name and contact information
• Email address and phone number
• Date of birth and age verification
• Address and location information
• Government-issued identification for verification
• Financial information for transactions

1.2 Usage Information

Citta Games automatically collects:

• Game preferences and playing history
• Device information and IP addresses
• Browser type and operating system
• Pages visited and time spent on our platform
• Transaction history and account activity

1.3 Technical Information

We collect technical data including:

• Cookies and similar tracking technologies
• Log files and server information
• Performance metrics and error reports
• Security and fraud detection data

2. How We Use Your Information

Citta Games uses the collected information for the following purposes:

2.1 Service Provision

• Creating and managing your Citta Games account
• Processing deposits, withdrawals, and transactions
• Providing customer support and assistance
• Ensuring platform security and preventing fraud

2.2 Communication

• Sending important account notifications
• Providing customer service updates
• Sharing promotional offers and bonuses
• Responding to your inquiries and requests

2.3 Platform Improvement

• Analyzing user behavior and preferences
• Developing new games and features
• Optimizing platform performance
• Conducting research and analytics

2.4 Legal Compliance

• Meeting regulatory requirements
• Preventing money laundering and fraud
• Ensuring responsible gaming practices
• Responding to legal requests and investigations

3. Information Sharing and Disclosure

Citta Games is committed to protecting your privacy and will not sell, rent, or trade your personal information to third parties except as described in this policy:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Customer support and communication
• Data analytics and platform optimization
• Security and fraud prevention

3.2 Legal Requirements

Citta Games may disclose your information when required by law or to:

• Comply with legal processes and regulations
• Protect our rights and property
• Prevent fraud and ensure platform security
• Respond to government requests and investigations

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, Citta Games may transfer your information to the new entity, subject to the same privacy protections outlined in this policy.

4. Data Security and Protection

Citta Games implements comprehensive security measures to protect your personal information:

4.1 Technical Safeguards

• SSL encryption for all data transmission
• Secure servers with advanced firewalls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for account access

4.2 Administrative Safeguards

• Strict access controls and employee training
• Regular security policy reviews and updates
• Incident response and breach notification procedures
• Compliance with industry security standards

4.3 Physical Safeguards

• Secure data centers with restricted access
• Environmental controls and backup systems
• Disaster recovery and business continuity plans
• Regular equipment maintenance and monitoring

5. Your Rights and Choices

As a Citta Games user, you have certain rights regarding your personal information:

5.1 Access and Control

• Access and review your personal information
• Update or correct inaccurate information
• Request deletion of your account and data
• Download a copy of your data

5.2 Communication Preferences

• Opt-out of promotional communications
• Choose your preferred communication methods
• Set frequency preferences for updates
• Unsubscribe from specific email lists

5.3 Cookie Management

• Control cookie settings in your browser
• Opt-out of non-essential tracking
• Manage third-party advertising preferences
• Clear stored cookies and data

6. Data Retention and Deletion

Citta Games retains your personal information only as long as necessary to fulfill the purposes outlined in this policy:

6.1 Retention Periods

• Account information: While your account is active
• Transaction records: 7 years for legal compliance
• Communication logs: 2 years for service improvement
• Security logs: 1 year for fraud prevention

6.2 Data Deletion

When you request account deletion, Citta Games will:

• Remove your personal information from active systems
• Retain necessary data for legal compliance
• Securely dispose of unnecessary information
• Provide confirmation of deletion completion

7. International Data Transfers

Citta Games operates globally and may transfer your information to countries outside your residence:

7.1 Transfer Safeguards

• Standard contractual clauses for data protection
• Adequacy decisions and certifications
• Binding corporate rules and commitments
• Regular transfer impact assessments

7.2 Cross-Border Compliance

We ensure that international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

8. Children's Privacy

Citta Games is committed to protecting the privacy of children and young people:

8.1 Age Restrictions

• Minimum age requirement of 18 years
• Strict age verification procedures
• No intentional collection of children's data
• Immediate deletion of underage accounts

8.2 Parental Controls

We encourage parents and guardians to monitor their children's online activities and use appropriate parental control tools.

9. Changes to This Privacy Policy

Citta Games may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws:

9.1 Notification of Changes

• Email notifications for significant changes
• Website announcements and updates
• Updated effective dates on policy pages
• Opportunity to review and accept changes

9.2 Continued Use

Your continued use of the Citta Games platform after policy changes constitutes acceptance of the updated terms.

10. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact Citta Games:

10.1 Response Times

Citta Games aims to respond to all privacy-related inquiries within 30 days and will provide regular updates on the status of your request.

10.2 Regulatory Authorities

You have the right to lodge a complaint with your local data protection authority if you believe Citta Games has not adequately addressed your privacy concerns.